Creating a Resource Mailbox or Public Folder for Exchange 2013


Resource mailboxes are used for bookable rooms and equipment, the resource will need to be purchased prior to setting one up. 

Public folders are used for sharing multiple items with all users on the same exchange server, this includes mail folders, calendars, contacts and tasks.

Both can be managed through the Control Panel, though more settings for Resource Mailboxes can be found by giving a user permissions over it, and then having that user open the resource mailbox via OWA's open another mailbox feature, then going to settings for the resource mailbox.

Resource Mailbox

  1. Log in to the Control Panel with your reseller account (https://controlpanel.hostedservices.com) and then log in as the relevant customer.

  2. Go to Exchange > More Services.
     
  3. Select Resource Mailboxes.

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  1. Select Add New Resource Mailbox.

  2. You will then be asked to enter all the details for the resource mailbox and select the type of resource mailbox. This can be for a room or a particular piece of equipment.

Note: The Resource Capacity is used to confirm the maximum amount of user's that can be invited to an appointment.

  1. Click Submit.

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  1. Once the Resource Mailbox has been created, there are further settings that can be changed. Click on the Resource Mailbox.

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You can change settings so that meeting requests need to be processed manually from this screen or change it so that external users can book meetings as well.
The 'Resource Scheduling' tab provides the settings below which can be changed if required.

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Public Folder

  1. Log in to the Control Panel with your reseller account (https://controlpanel.hostedservices.com) and then log in as the relevant customer.

  2. Go to Exchange > More Services.
     
  3. Select Public Folders.

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  1. Select Add New Public Folder.

  2. You will then be asked to enter all the details for the public folder and select the type of public folder. You can also make it Mail- Enabled, which will mean you can send emails to it.

  3. Click Finish

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