Add or Remove a Mailbox for Exchange 2013


You can create new Hosted Exchange mailboxes through the legacy Control Panel, though a spare mailbox license is needed in order to create a new mailbox.

Create a Mailbox

  1. Log in to the Control Panel with your reseller account (https://controlpanel.hostedservices.com) and then log in as the relevant customer.

  2. Select the Exchange tab

  3. Select Add New Mailbox.

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  1. Select New Service User

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  1. Fill in the requested Information
User Photo

You can set the profile picture for the user by uploading it here, this will appear in Outlook and OWA after a delay.

Display NameThis is how the mailbox will appear in the Global Address List and in the 'From' field of any email.
LoginThis will be the username of the mailbox for login purposes.
PasswordEnter then password for the mailbox here, obeying the length and complexity requirements detailed below. Do not click generate new password unless you want a computer generated password.
  1. Set the size limits of the mailbox and tick the mailbox access protocols you wish to be available, 100GB max limit.

  2. Click Finish

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This completes the creation of a new mailbox - it can take up to 4 Hours before the mailbox will be able to receive external emails, but should be able to send fairly quickly.


Remove a Mailbox

Please ensure you double-check the mailboxes being removed, as although they can be restored there will be a charge for doing so.

  1. Log in to the Control Panel with your reseller account (https://controlpanel.hostedservices.com) and then log in as the relevant customer.

  2. Select the Exchange tab


  1. Tick the mailbox to be removed

  2. Select Delete


  1. You should now receive a confirmation message. If you're happy that the correct mailbox has been selected, click OK.

This will NOT remove the mailbox licence from your billing. In order to do this you will need to follow the 'Cancelling a Resource' article that can be found on our knowledgebase.