In order for your Hosted Exchange service to function correctly and to take advantage of all the features offered by Exchange, you must have specific DNS records on your domain.
The various DNS records you will require and how to add these records to your domain is explained in the below step-by-step guide.
Mail Exchanger (MX) records are used to route emails sent to your domain to the Cobweb Hosted Exchange platform, effectively acting as an address for all emails.
In order to avoid disruption to your current mail service, you should not change your MX records until you are ready to start using your mailboxes with Cobweb.
Below are the Cobweb MX records that will need to be applied to your domain:
Priority 10 - cluster3.eu.messagelabs.com.
Priority 20 - cluster3a.eu.messagelabs.com.
Autodiscover records allow many features within an exchange environment to function correctly. Features which Autodiscover CNAME enables:
Free/Busy information in your calendar
Out of Office auto response messages
Synchronisation of Offline Address Book
Folder sharing with sending out the sharing invitations
Outlook 2013 setup
Outlook 2011 for Mac and Entourage Exchange Web Service (EWS)
Microsoft Lync setup
Seamless upgrades between Exchange Servers
The Hosted Exchange 2013 Autodiscover record will need to be added to your domain as a CNAME record and can be found below:
All email accounts on the Hosted Exchange platform are protected by MessageLabs, a comprehensive antivirus and anti-spam protection suite. As part of Cobweb and MessageLabs' continued efforts to ensure maximum data integrity and protection, all domains hosted by third parties (and utilised on Cobweb email accounts) must have an SPF record configured.
An SPF (Sender Policy Framework) record is a measure of protection against email spoofing. It specifies which servers have the facility to send from your email accounts, negating the possibility of someone using your address to send out unsolicited email.
To set up SPF protection, you (or your domain provider) will need to set up a text (TXT) record worded as follows:
v=spf1 include:spf.messagelabs.com -all
If you have any questions regarding the above or any aspect of your service, please consult the Knowledgebase or contact us on email@example.com.
How to Add the Required DNS Records
You will need to contact your DNS provider to setup the DNS records. To do this:
Go to http://who.is
In the search box enter your domain name and click the search icon.
Your domain host will be shown in the name field under the Registrar info section.
To contact your DNS provider go to the Referral URL where you will find their contact information.
Provide your Domain Provider with the Cobweb Hosted Exchange DNS records.